Decagon
Decagon enables teams to build, optimize, and scale AI agents for customer experiences.
Official product source(opens in new tab)OfficialChecked
Evidence-backed listing facts
Only known values with retained provenance are shown. Missing fields are omitted instead of being filled with guesses.
- Product form Verified
- Agent platform
Evidence: Decagon takes a fundamentally different approach, empowering every team to rapidly build, optimize, and scale AI agents.
Official product source(opens in new tab)OfficialChecked
- Primary job Verified
- Customer support
Evidence: At Decagon, our AI agents resolve customer service tickets autonomously, and we measure their performance in two clear ways:
Official product source(opens in new tab)OfficialChecked
- Pricing Verified
- Usage based
Evidence: Per-conversation pricing: A fixed rate for every incoming conversation, with flexible pricing for higher volumes.
Official product source(opens in new tab)OfficialChecked
- Interfaces Verified
- Voice / Chat
Evidence: Decagon unifies chat, voice, and email within a single intelligence layer, ensuring customer experiences stay consistent across every channel.
Official product source(opens in new tab)OfficialChecked
- Autonomy Verified
- Autonomous execution
Evidence: At Decagon, our AI agents resolve customer service tickets autonomously, and we measure their performance in two clear ways:
Official product source(opens in new tab)OfficialChecked
Reviewed sources
These sources were reachable when the listing evidence was checked.
Listing checked
About Decagon
Decagon unifies chat, voice, and email in one intelligence layer.
Evidence: Decagon unifies chat, voice, and email within a single intelligence layer, ensuring customer experiences stay consistent across every channel.
Official product source(opens in new tab)OfficialChecked
Duet is an agent-building partner informed by hundreds of deployments.
Evidence: Duet is your agent building partner, distilling best practices from hundreds of deployments and putting that expertise in your hands.
Official product source(opens in new tab)OfficialChecked
Capabilities
Every Decagon agent uses a proprietary engine tailored to its business.
Evidence: Every Decagon agent is built on a proprietary engine that understands your business and becomes more intelligent with every interaction.
Official product source(opens in new tab)OfficialChecked
Decagon Voice combines brand customization with cross-channel memory.
Evidence: With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s…
Official product source(opens in new tab)OfficialChecked
Use cases
Use Decagon agents to autonomously resolve customer-service tickets.
Evidence: At Decagon, our AI agents resolve customer service tickets autonomously, and we measure their performance in two clear ways:
Official product source(opens in new tab)OfficialChecked
Use Decagon per-conversation pricing for incoming customer conversations.
Evidence: Per-conversation pricing: A fixed rate for every incoming conversation, with flexible pricing for higher volumes.
Official product source(opens in new tab)OfficialChecked
Who Decagon fits — and what to check
Decision guidance below is tied to the cited evidence. Treat observed third-party claims as leads, not product guarantees.
Best for
Teams that rapidly build, optimize, and scale AI agents.
Evidence: Decagon takes a fundamentally different approach, empowering every team to rapidly build, optimize, and scale AI agents.
Official product source(opens in new tab)OfficialChecked
Limitations to check
Under per-resolution pricing, Decagon charges no fee for escalations.
Evidence: Per-resolution pricing: A higher fixed rate for each fully resolved conversation, with no charge for escalations.
Official product source(opens in new tab)OfficialChecked
Method: ClawSites keeps discovery copy separate from publishable claims, retains a source excerpt, and displays the date each cited source was checked. Pricing and availability can still change after that date.
Related to Decagon
Similar directory context, not an editorial claim that these products are interchangeable.
PolyAI is an agentic dialog platform for voice and chat agents that complete customer tasks.
Fin is a customer-service AI agent that answers customer questions across live chat, email, SMS, WhatsApp, and social channels.
Observe.AI is an agentic CX platform whose AI agents resolve interactions and improve CX outcomes.
A Sierra agent is AI-powered software that represents a company in customer conversations.
Infinitus Studio lets healthcare teams design and deploy AI agents across patient workflows.
ElevenAgents is a platform for deploying AI agents at scale across customer channels with guardrails and performance tracking.